Privacy Policy

1. Introduction

Northern Contractor Network ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Business information (business name, services offered, years of experience)
• Payment information (processed securely through third-party payment processors)
• Profile information (photos, descriptions, reviews)

2.2 Automatically Collected Information

When you access our website, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, search queries)
• Location data (approximate geographic location based on IP address)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your transactions and manage your account
• Connect homeowners with contractors
• Send you updates, newsletters, and marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Improve our website and services through analytics
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Contractors: When you request a quote or contact a contractor, we share your information with them to facilitate the connection
• With Service Providers: We may share information with third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• For Legal Reasons: We may disclose information if required by law or to protect our rights, safety, or property
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We do not sell your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Maintain security and prevent fraud

You can control cookie preferences through your browser settings or our cookie consent banner.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@northerncontractor.ca.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: